Return Policy

GoMechanic Return Policy

Product Return is a scheme provided by GoMechanic directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by us. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Returns Pick-Up and Processing

  • In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
  • During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

  • GoMechanic reserves the right to refuse or accept the return if any of the above conditions are not met.
  • For any products for which a refund is to be given, the refund will be processed once the returned product has been received by GoMechanic.

Rules for a successful return

  • In certain cases where the GoMechanic is unable to process a replacement for any reason whatsoever, a refund will be given.
  • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. 
  • For products where the installation is provided by GoMechanic’s service partners, do not open the product packaging by yourself. GoMechanic’s authorised personnel shall help in unboxing and installation of the product.
  • Any product-related issues will be checked by authorised service personnel and attempted to be resolved by replacing the faulty/ defective part of the product. A full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.