The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
During pick-up, your product will be checked for the following conditions:
GoMechanic Spares Retail reserves the right to refuse or accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by GoMechanic Spares Retail.
1. In certain cases where the GoMechanic Spares Retail is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
3. For products where the installation is provided by GoMechanic Spares Retail’s service partners, do not open the product packaging by yourself. GoMechanic Spares Retail’s authorized personnel shall help in the unboxing and installation of the product.
4. Any product-related issues will be checked by authorized service personnel and attempted to be resolved by replacing the faulty/ defective part of the product. A full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.