GoMechanic Return and Refund Policy
[Spare Parts and Car Accessories]
- At GoMechanic we aim for customer satisfaction and it is important for us that the Users are pleased with their purchase. However, if the Users are dissatisfied with their purchase, we offer the option of return /exchange/ refund as per the terms and conditions mention below.
- The products are only eligible for returns/exchange if a request is made by the user within the return window of 10 days from delivery. At the time of returning any products, please ensure that the product(s) are intact/unused in their original sealed condition with original tags, MRP tags, user manuals, warranty cards, packaging, undamaged in any way, and in a resaleable condition (opened or used products will not be accepted as returns).
- Return of a product is category specific, all products listed under a particular category may not have the same return policy. It is advised that the customers refer to all individual product description and return policy. Please ensure that you read and understand the eligibility of a product for return before purchasing. You may reach to our [team] to enquire about the same. A successful return of the product shall subject to the Seller's inspection and approval (quality check).
- All requests for returns, exchanges, or refunds will be examined and validated by the Seller for genuine and legitimate reasons.
A refund shall be initiated in an unlikely event that a User receives a:
- wrong product,
- product with manufacturing defect,
- product is overpriced over its Maximum Retail Price (printed on such product),
- damaged product (if it is established that the damage was not made while the product was in the user’s possession),
- product with compatibility issue in the user’s vehicle, if any,
- different product being delivered other than the original product ordered by the user.
- We encourage the users in the event of receiving any products in the abovementioned conditions to claim refund from the Seller. Kindly send us a picture/video of the product if received in any of the above-mentioned condition along with the outer packaging within 24 hours of delivery.
- The Seller reserves the right to refuse the refund of an item, if it is found that, the product has not been returned to us in a fully re-saleable condition, or has been made by a particular user out of remorse in a regular manner without any relevant reason, or has been made of a product that is damaged/ a different product than originally received. All returns/refunds are subject to the sole discretion of GoMechanics and our decision shall be final.
- Any consumable product (such as car care, shampoos and cleansers, dusters and microfibers, fluids and engine oil, lubricants, etc.) will not be eligible for return unless, the User receives a damaged, or defective, or different product than original.
- In the case of an exchange/full replacement request by the User, a GoMechanic Team’s authorised service personnel(s) will evaluate the product to see if the defective/ malfunctioning/ faulty part of the product can be replaced. If the authorised service personnel(s) determine that replacing the defective/faulty part will not fix the product's issue, the product will be replaced or exchanged entirely.
- In certain circumstances, if a User makes an exchange/replacement request and we are unable to process the same, a refund would be issued, subject to investigation of the request by the Seller.
- Products marked on discount/ sale are ‘final sales’ and not eligible for a return or exchange.
- A User shall not be eligible for return/refund in the absence of an original receipt of the product.
- Prior to issuing a refund or return, the Seller may contact the User to determine the damage or defect in the products.
- A refund shall be processed within 24 hours/days of receiving the product back in its original sealed condition by us. The refund shall be made to the original payment mode, or any other permissible modes accepted by us. Additionally, it may take 5-7 working days/time for the refund amount to reflect in your bank account.
- Once the return window is closed, the Seller will not accept any requests for returns/ refunds/ exchange. It is the User's responsibility to submit requests within the specified time frame and to have the item shipped to us at the earliest once we accept the return request.
- Before any return/refund request can be processed, it must be approved by the Seller. Such request can be made to the [customer service through email, phone no.].
- The Seller shall not be liable for any tariffs/taxes that may incur on return shipment and has to be borne by the User at his/her own expense.
Return guidelines for User’s:
For ensuring a successful return pick up and processing, the products will be checked for:
- Correct Product: The name/image/brand/serial number/article number/barcode should match along with the MRP tag which should be undetachable and clearly visible.
- Complete Product: All in-the-box should be present.
- Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return togs/warranty seals (wherever applicable).
- Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
- Undamaged Packaging: Product's original packaging/box should be undamaged.
- A pick-up of a product does not ensure/guarantee a refund, only when the product and its condition has been inspected and approved by us, a refund will be issued to the user. Pick-up charges shall be borne by the User, and in the event that the User fails to pay the pick-up cost, the applicable amount will be deducted from the User's refund.