GoMechanic strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of GoMechanic at any point of time. In case, GoMechanic needs to send some final settlement amount to user then GoMechanic can settle the same within 7 days of user cancelling the services.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by GoMechanic. They can give their complaint/ feedback in writing or email/letter on any social pages of GoMechanic.com. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by GoMechanic, they can approach the Tiered Grievance Redressal Mechanism provided by GoMechanic.
Service Easy Technology
3807 Plot, Sushant Lok Phase 1 (Near Galleria Market)
DLF Phase 4,
Gurugram, Haryana 122008