GoMechanic strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of GoMechanic at any point of time. In case, GoMechanic needs to send some final settlement amount to user then GoMechanic can settle the same within 7 days of user cancelling the services.

GoMechanic's policy on grievance redressal follows the under noted principles.

• GoMechanic's users are to be treated fairly at all times.
• Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
• Users are informed about the channels to escalate their complaints, concerns and grievances within GoMechanic and their rights if they are not satisfied with the resolution of their complaints.
• GoMechanic will take care of all complaints efficiently and fairly as they value each user.
• All employees at GoMechanic must work in good faith and without prejudice to the interests of the users.

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by GoMechanic. They can give their complaint/ feedback in writing or email/letter on any social pages of GoMechanic.com. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by GoMechanic, they can approach the Tiered Grievance Redressal Mechanism provided by GoMechanic.

How to reach GoMechanic

Level 1:

• You can write to GoMechanic at info@gomechanic.in
• You can even reach out to GoMechanic on Facebook ,Twitter and Instagram. You can put your grievances on these online pages.

Level 2:

Write to:

Grievance Officer

Service Easy Technology

3807 Plot, Sushant Lok Phase 1 (Near Galleria Market)

DLF Phase 4,

Gurugram, Haryana 122008