GoMechanic strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of GoMechanic at any point of time. In case, GoMechanic needs to send some final settlement amount to user then GoMechanic can settle the same within 7 days of user cancelling the services.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by GoMechanic. They can give their complaint/ feedback in writing or email/letter on any social pages of GoMechanic.com. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by GoMechanic, they can approach the Tiered Grievance Redressal Mechanism provided by GoMechanic.
3807 Plot, Sushant Lok Phase 1 (Near Galleria Market)
DLF Phase 4,
Gurugram, Haryana 122008