In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Saurabh Bhardwaj, Grievance Officer, who may be reached at Basement, Landmark Tower, Moti Vihar, Ashok Marg, South City I, Sector 41, Gurugram, Haryana 122001, India. The complaint shall be redressed within a period of 1 (one) month.
In connection to the services offered by GoMechanic, personal information means and includes all information that can be linked to specific individual or to identify any individual, such as name, mobile number, email-id, credit card number, debit card number, card holder name, expiration date, account details that may have been provided by user to access the services. While browsing the GoMechanic website, it may collect information regarding Internet Protocol (IP) address of computer, Internet Service Provider (ISP) you are using and anonymous statistical data.
GoMechanic uses the information provided by you to share offers based on your interest, location and past history. These offers help you save your money and experience great service. GoMechanic also uses this information to provide you services you requested for, to troubleshoot issues you may come across while using our service, to resolve disputes, to customize your experience, to communicate with you updates, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. GoMechanic uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.
We give our consent to receive transactional communications from GoMechanic over WhatsApp channel on booking order through app and website.
GoMechanic has stringent security measures in place to protect the loss, misuse and alteration of the information under its control. Once your information is in GoMechanic's possession it adheres to strict security guidelines, protecting it against unauthorized access.